Previous incidents
KxWelcome - Database Issue
Resolved Jan 30, 2026 at 11:45am UTC
KxWelcome is now available again. We’ll continue to investigate the cause of the issue, but will mark this status as resolved.
1 previous update
Worktribe - Intermittent Authentication Issues
Resolved Jan 30, 2026 at 9:00am UTC
This issue is now resolved.
2 previous updates
Network - Partial Loss of Connectivity in 2 West
Resolved Jan 23, 2026 at 1:21pm UTC
The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.
2 previous updates
UniDesk - Unable to Connect via the Windows App
Resolved Feb 11, 2026 at 9:50am UTC
According to Microsoft, the latest cumulative update for Windows 11 includes a fix for this issue. This update is delivered automatically through Windows Update and Microsoft Update.
2 previous updates
Website - Search Intermittent '504' Issue
Resolved Jan 22, 2026 at 3:00pm UTC
This issue is now resolved.
1 previous update
Microsoft 365 – A5 Licence Availability Issue
Resolved Feb 2, 2026 at 9:00am UTC
This issue is now resolved.
3 previous updates
AVD (UniDesk) - "Logon Failure" Error Message
Resolved Jan 15, 2026 at 9:50am UTC
Access has been restored, and users should now be able to sign in normally.
The earlier ACE AVD logon issues were caused by a Microsoft authentication problem linked to a recent Windows security update and have now been resolved.
1 previous update
Exam Timetables - Not Appearing in SAMIS
Resolved Jan 14, 2026 at 11:15am UTC
This issue is now resolved.
1 previous update
Remote Desktop - Licence Issue
Resolved Jan 8, 2026 at 12:00pm UTC
This issue has now been resolved.
The cause was identified as a configuration mismatch between Remote Desktop user and device licensing, which began to surface after a grace period expired.
Users who were affected should now be able to connect normally. If you are still experiencing issues, logging out of Remote Desktop and signing back in should resolve this.
We will continue to monitor the service and apologise for any inconvenience caused.
1 previous update
TOPdesk - Email Issue/Error
Resolved Jan 6, 2026 at 12:30pm UTC
This issue is now resolved.
2 previous updates
Exam Timetable - Error
Resolved Jan 2, 2026 at 9:00am UTC
This issue has now been resolved. We apologise for any inconvenience caused while the Examinations Timetable service was unavailable.
1 previous update
connect.bath.ac.uk - Unavailable
Resolved Dec 17, 2025 at 2:10pm UTC
This issue is resolved.
1 previous update
SAMIS & Moodle – Teacher+ Role Issue
Resolved Dec 12, 2025 at 8:45am UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Unavailable (for Operators)
Resolved Dec 10, 2025 at 8:00am UTC
This issue is now resolved.
1 previous update
Copilot - Access Issue
Resolved Dec 9, 2025 at 4:50pm UTC
This issue is now resolved.
According to Microsoft: "We’ve identified a recent policy change that impacted service traffic balancing. We’ve reverted this change in one of the affected EU environments and have observed a significant improvement in overall service health."
4 previous updates
iTrent - Unable to Print Payslips
Resolved Dec 9, 2025 at 9:00am UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Unavailable (for Operators)
Resolved Dec 5, 2025 at 9:15am UTC
This issue is now resolved.
1 previous update
SAMIS - Academic Transcript Tool (& Other Reports)
Resolved Dec 12, 2025 at 9:30am UTC
This issue is now resolved.
3 previous updates
Microsoft Power Automate - Potential Issues
Resolved Nov 20, 2025 at 3:00pm UTC
This issue is now resolved.
1 previous update
Cloudflare - Issues
Resolved Nov 19, 2025 at 8:00am UTC
This incident has been resolved.
4 previous updates
Secure Downloads - 'Service Unavailable' Error
Resolved Nov 6, 2025 at 10:08am UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Unavailable (for Operators)
Resolved Nov 6, 2025 at 8:55am UTC
This issue is now resolved.
1 previous update
Wi-Fi & Ethernet - Clevelands Building
Resolved Nov 4, 2025 at 10:45am UTC
Service has now been restored following an outage of around 20 minutes. We believe the issue was power-related, but we are awaiting confirmation from Campus Infrastructure.
1 previous update