Previous incidents

The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.

Some users may experience difficulties connecting to UniDesk from the Windows App due to a known Microsoft issue affecting recent versions of Windows. This can impact both managed and personal devices.

Microsoft is expected to resolve this in the February Windows updates. In the meantime, users can continue to access UniDesk by logging in via a web browser at https://virtual.bath.ac.uk.

This issue is now resolved.

We have temporarily run out of Microsoft 365 A5 licences. Additional licences have been ordered, but until Microsoft provides them we are unable to assign A5 licences to users. This may result in affected users being unable to access Teams, their mailbox, and Microsoft 365 apps.

Access has been restored, and users should now be able to sign in normally.

The earlier ACE AVD logon issues were caused by a Microsoft authentication problem linked to a recent Windows security update and have now been resolved.

This issue is now resolved.

This issue has now been resolved.

The cause was identified as a configuration mismatch between Remote Desktop user and device licensing, which began to surface after a grace period expired.

Users who were affected should now be able to connect normally. If you are still experiencing issues, logging out of Remote Desktop and signing back in should resolve this.

We will continue to monitor the service and apologise for any inconvenience caused.

This issue is now resolved.

This issue has now been resolved. We apologise for any inconvenience caused while the Examinations Timetable service was unavailable.

This issue is resolved.

This issue is now resolved.

This issue is now resolved.

This issue is now resolved.

According to Microsoft: "We’ve identified a recent policy change that impacted service traffic balancing. We’ve reverted this change in one of the affected EU environments and have observed a significant improvement in overall service health."

This issue is now resolved.

This issue is now resolved.

This issue is now resolved.

This issue is now resolved.

This incident has been resolved.

This issue is now resolved.

This issue is now resolved.

Service has now been restored following an outage of around 20 minutes. We believe the issue was power-related, but we are awaiting confirmation from Campus Infrastructure.